Marta Ferreira

Lean Process
From 'Get the customer' to 'Keep the customer'

Available in the following online stores: 

– Paperback version

– Ebook version

About the book

As a leader or manager, your job is to work with your team to meet your organization’s goals. But as you know, that’s not always as simple as it sounds. It’s very easy to be busy but never really get anything done; always rushing but never really sure how what you’re doing fits into the bigger picture.

If this sounds familiar, then Lean Leadership has been written for you.

Lean Leadership tells the story of Charlie, a manager in a chocolate factory, and his team. With the company under threat from widening global competition, there is an urgent need for change. In the past Charlie has taken on every problem as his to solve alone. Now, as he struggles with his own health challenges as well as the company’s challenges, he needs to do things differently. He needs to transform himself from manager to leader.

Whether you are an experienced senior manager, new to management, or a student of leadership, you’ll find Lean Leadership provides fresh insight into this often complex world in a readable and entertaining way. You’re quaranteed to come away energized and inspired.

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